Frequently Asked Questions

Everything you need to know about your personalized skincare journey.

How do I know which products are right for my skin type?

We recommend taking our quick diagnostic skin quiz. Our dermatologists use your results to create a personalized regimen tailored to your specific concerns, whether it is acne, aging, or sensitivity.

How long does it take to see results from Geologie products?

While some users notice a difference in skin hydration immediately, most see significant improvements in skin texture and tone after 4 to 8 weeks of consistent daily use.

Are your products tested on animals?

No. Geologie is committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of our formulation process.

What is your return policy if I am not satisfied?

We offer a 30-day satisfaction guarantee. If you are not happy with your results, contact our support team within 30 days of your first purchase for a full refund or a formula adjustment.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your local carrier.

Can I pause or cancel my subscription?

Absolutely. You have full control over your subscription through your account dashboard. You can pause, skip a shipment, or cancel at any time before your next billing date.